Cancellation and Refund Policy

Send cancellation requests to support@texspocab.my or call +60 16-558 0298, quoting your booking reference. The time we receive your request determines the refund, using Malaysian time (UTC+8).

• More than 48 hours before pickup: full refund of rental charges.
• 24 to 48 hours before pickup, inclusive: 50% refund of rental charges.
• Less than 24 hours before pickup or a no-show: rental charges are non-refundable.

The security deposit and charges for optional services not supplied are refunded in full when the vehicle has not been handed over. We do not deduct an additional payment-processing fee. A no-show means you have not arrived or contacted us within two hours of the agreed pickup time. Contact us before pickup if you are delayed.

If we cancel, cannot supply an acceptable vehicle, or refuse handover because of an error on our part, we refund all amounts paid, including the deposit. If handover is refused because you do not meet the stated driver or document requirements, the cancellation scale above applies. Your statutory rights remain unaffected.

Approved refunds are issued to the original payment method within 14 working days; your bank or payment provider may take additional time to display the credit. We will provide a refund reference on request. Date changes depend on availability and your acceptance of any price difference. If a change cannot be agreed and you cancel, the cancellation scale applies to the original pickup time.

For deposit deductions after a rental, see the security deposit terms. Read the full Car Rental Terms and Conditions.